Hive sent us the product. If the heating is on you will see an “ON” message on the thermostat display. How to Install Hive Active Thermostat. The thermostat display will show ‘Search’ – meaning it’s searching for the Hub. Does my Hive Thermostat need a C-wire or common wire? Hive Active Heating. © 2021 Centrica Hive US, Inc. 12 Greenway Plaza, Ste 250, Houston TX 77046. Any help is much appreciated . Once you see an inside temperature again, try to turn the heating on. Why do I need to take a picture of the old thermostat wiring? This is what the kit looks like: Interestingly, the Hive thermostat is also available in a range of different colours inspired by Dulux paint (you can change the colour of … Important: When you reset Heat Link for Nest Thermostat E to factory defaults, it will remove Heat Link from your account in the app.You'll need to set up your Heat Link from scratch again.. My heating or cooling is not turning on. Ok so I tried putting all the devices (including smart plug) right next to each other. Is the Hive Thermostat compatible with zone boards? Lift the thermostat from the hooks that tint it against the wall and bring the thermostat to the receiver that you will find near the hot water tank. Turn the power off to it first, then slacken the 2 screws underneath it, fit your Hive receiver and power it up. What does “Circulate” in fan option mean? Press the tab on the base of the thermostat to remove it from the wall. What should I do with any unused wires when installing my Hive Thermostat? Do I need a Hive Hub to use my Hive Thermostat? Remove the batteries and put them straight back in again. Step 4 Place the thermostat back on the wall, the thermostat should then display a 'Reconnecting' message. This video shows you how to re-establish the radio frequency connection between your thermostat control and boiler. The Nest Learning Thermostat (3rd Generation) and Hive are at the top of the smart thermostat game and boast a healthy selection of designs and features. To switch back to ‘connected’ mode: Remove the thermostat from the back-plate, wait 5 seconds and then connect the thermostat to the back-plate. I'm guessing that the hive hub creates a VPN tunnel to the server as the IP address shown in the My Devices page on the hive website is a 10.xxx.xxx.xxx address which is different to the locally assigned IP address, I wonder if its having trouble maintaining the VPN connection for whatever reason and once lost cannot re-establish it without a power cycle. Why is my hive thermostat not connecting? 168 months. Why is my Hive Thermostat displaying 2 temperatures on top of each other? If your Hive Thermostat is showing as offline in your Hive app, it means it has lost connection to the Hive Receiver. Google will send you a free replacement for a Nest thermostat that’s suffering from the dreaded w5 Wi-Fi error, but there are also some troubleshooting steps you can try. My Hive Thermostat is displaying “Search…”, what should I do? This disables the thermostat and should help establish a connection with the receiver. We are part of their brand ambassadors group. This blog specifically looks at what to do should your remote thermostat fail to connect to your boiler, before you call in a heating engineer. Now it’s time to pin the two most sought after smart thermostats against each other. … Do I need to use all the wires coming out of my wall for my Hive Thermostat? When using “Dual” mode, why does the opposite temperature sometimes change when I’m adjusting my “Comfort Zone”. It is one of the largest connected home providers in the UK and, as of May 2018, the company had more than 1,000,000 customers. It has several features; allows you to control you heating and hot water and set schedules around your routines, you can turn your heating on or off based on your phones location or if you tell it when you are on holiday it will automatically go to sleep until you return. Remove your Heat Link from your account in the app. Hive Active Heating lets you control your heating from your smartphone with a beautifully designed thermostat. Turn the dial clockwise to increase the target temperature. © Copyright 2021 JR Plumbing & Heating Solutions Ltd, Interest free credit on boiler installations, Sign up for free boiler service reminders. Hive Home Mobile Application. Go to Settings Add product and follow the on-screen instructions to set it up. Como instalar el termostato Hive Active. Mon to Fri: 9am - 1pm (CST)Sat: 9am - 11am (CST)Sun: Closed, Your current browser is not fully supported. How do I pair my Hive Thermostat with my Hive Hub? Using the Hive app and website, customers can control a range of internet-connected devices, from a thermostat, to lights, smart plugs, motion sensors, and … It worked. Can I control my home humidity from my Hive Thermostat? What’s going on? Is the Hive Thermostat available for purchase outside of North America? The Hive receiver was showing the green light indicating that everything was OK. Can more than one person use Geolocation? What kind of heating and cooling system do I have? The light will start flashing orange, hold the silver button for about 10 seconds until it starts flashing white. To read more, please click below. Does Hive Active Heating work with all boilers? What should I do? The Hive Thermostat allows you to control your home heating via iOS or Android devices. Document Includes User Manual 21576_Hive_NA_Install_Guide_97x97mm_CT.indd. Now that autumn is upon us, many of us will have succumbed to turning the heating on again after the summer and this is often when we experience issues after a prolonged period of being off. In order to protect our customers and staff we have taken steps to ensure we are all safe. Does the Hive Thermostat work with multi-stage heating systems? I have multiple thermostats at home controlling different areas in the house, do I need to replace all my thermostats if I choose to buy a Hive Thermostat? ; Press and hold Heat Link's button for 16 seconds.Heat Link's status light will turn solid yellow.Release the button. Which HVAC systems is the Hive Thermostat compatible with? Remove the batteries and return directly again. Advances in thermostat technology allow you to have complete control of your central heating at home at the touch of a button. Pairing a replacement Nest Thermostat E display. Step 1 Press the tab on the base of the thermostat to remove it from the wall. This will turn the thermostat off and on which should help establish a connection to the receiver. However everything was not OK. 4 Weeks of frustration with hive thermostat loosing signal found interference from WiFi units too close to each other How does Geolocation work for the Hive Thermostat? Remove your old Nest Thermostat E display from the app. Page 1 Installation Guide for Hive Active Heating™...; Page 2: Important Note Important note: Technical Support If you need to contact Hive’s Installation should only Technical Support team during ever be carried out by the installation, you can do so a … All rights reserved. What do all the different letters mean on the backplate? Same result, can't log into 'My Hive' and receiver and thermostat continually in searching mode. How does Geolocation work if I have Hive Multizone? If your Nest Thermostat E display has been replaced with a new one, it will need to be connected to the app. Thursday 29th December 2016. Installation by a British Gas engineer available, no matter who supplies your energy. The hive thermostat just showed “NO SIGNAL” and no amount of resetting both the thermostat nor receiver would make it work. Will the Hive Thermostat work when my power is out? Do I need to switch the breaker off, or remove the fuse, for the Furnace and/or Air Conditioning System before installation? This will turn the thermostat off and on which should help establish a connection to the receiver. Hive View. British Gas has been forced to ramp up security on a 'smart heating' app installed in thousands of homes after it was exposed as a 'burglar's dream' which could tell criminals when to break in. The thermostat is a Hive 2 thermostat. bucks. How many wires do I need to install my Hive Thermostat? How to reconnect a Hive If your Hive Thermostat is showing as offline in your Hive app, it means it has lost connection to the Hive Receiver. Place the thermostat back on the wall, the thermostat should then display a ‘Reconnecting’ message. Can I lock my Hive Thermostat to prevent unwanted changes? Remove the batteries and put them straight back in again. It will power back up and display ‘Search’ while looking for your Hive Hub. Hive Active Heating comes with multizone capability that allows you to control up to 3 heating zones through the Hive App. Welcome to the Hive Community, where you will find the answers to any questions about Hive smart heating, lighting, camera products and more. I decided to move the thermostat next to the boiler and hey presto! Hive thermostat receiver – this device creates the link between the Hive and your boiler to allow them to talk to one another. my.hivehome.com Dashboard. What can I do if my Hive Thermostat is showing an incorrect time? Hive Home Status Page. Now put your batteries in the thermostat, after a few seconds the light should turn green and you're all set up. Does the Hive Thermostat require batteries? Hive Active Heating and Hot Water Thermostat Without Professional Installation-Works with Amazon Alexa & Thermostat Stand - Chrome 5.0 out of 5 stars 2 170.45 £ 170 . If your thermostat is still showing a ‘No Signal’ message, your heating devices should be manually reset and paired. You’ll need a separate thermostat and receiver for each heating zone. Do the colors of the wires correspond to the letters on my new Hive Thermostat? Step 5 Once you see an inside temperature again, try to turn the heating on. To switch back to ‘connected’ mode: Remove the thermostat from the back-plate, wait 5 seconds and then connect the thermostat to the back-plate. 266 posts. After you have connected all of the appropriate wires and the body of your Hive Thermostat is attached to the back-plate, you may turn the power back on to your heating and cooling system using your electrical breaker box. What do I do if my Hive Thermostat does not come on when I approach it? Call to tech support EVENTUALLY resulted in the suggestion of a … My Hive Thermostat is not powering up after installation. Thermostat User Manual details for FCC ID WJHSLT4 made by Centrica Connected home Limited. Why does the Hive Thermostat back-plate have a bubble level? If the above article does not answer your question, please try contacting our customer support team by sending us a message. When you can see that the ‘status’ and ‘central heating’ lights on the receiver have turned green you’re done! And if you’ve got a hot water tank, you can control that too. I've done some digging around the web and on the forum and can see others have succeeded in reconnecting / pairing the thermostat with the receiver using the hive instructions here as the models are similar via a previous thread: Please upgrade your browser by clicking. 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